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PRIVACY POLICY

In general, our Privacy Policy applies to:

  • natural persons who are citizens of the European Union who visit the SANOSA SA website (hereinafter the “Site”);
  • SANOSA SA’s customers located in the European Union.

WHAT TYPE OF INFORMATION DO WE COLLECT ?

Your contact details (contact data)
We receive, collect and store any information you enter on the Site’s contact form or in any other way (phone call, e-mail …).
This information may include your first name, last name, postal address, e-mail address and telephone number.

Data that identifies you (identification data)
This includes, but is not limited to, your IP address, login information, browser type and version, time zone setting, browser plug-in types, geo-location information of where you might be, operating system and version.

Data about how you use the Site (login data)
Your URL clickstreams (the path you use on our Site), pages viewed, response times per page, download errors, date of last login, length of stay on our pages, frequency and other actions.

WHY DO WE COLLECT SUCH PERSONAL INFORMATION?

If you are a citizen of the European Union, the General Data Protection Regulation (GDPR) requires us to minimize the collection and use of your data. We collect your personal data on a lawful basis which we must determine.
The following are the reasons why we process your data:

PURPOSE
Management of commercial prospecting
Contract management
DESCRIPTION / CATEGORY OF DATA PROCESSED
To provide you with information about services that may be of interest to you or to be able to contact you later. For this purpose, we process:Your contact & identification & login data.
To manage contracts with our customers. We process: Your contact data
LEGAL BASIS
Consent
Contract fulfilment or preparation

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

Commercial prospecting
Contract management
Until you withdraw your consent or exercise your right to object or 3 years from the last contact for prospects or from the end of the commercial relationship for customers.
Duration necessary for the execution of the contract

WHAT ARE YOUR PRIVACY RIGHTS AND CHOICES?

  • You can choose not to provide us with any personal information.
    You can still use our Site and browse its pages, but we will not be able to answer your questions or contact you.
  • You can disable cookies in your browser by changing its settings.
    Via your browser settings, you can:
    • block cookies ;
    • delete cookies.

If you disable cookies, you can continue to use our Site and browse its pages, but some features may not work effectively.
For more information: read our cookie policy.

  • You have the right to access the information we hold about you.
    This includes the right to ask us for further information about:
    • the categories of data we process;
    • the purposes for which we process the data;
    • the categories of third parties to whom the data may be disclosed;
    • how long the data will be stored (or the criteria used to determine this period);
    • your other rights in relation to our use of the data.

We will provide you with the information within one month of your request, unless doing so would infringe the rights and freedoms of others (for example, the privacy or intellectual property rights of another person). We will inform you if we are unable to comply with your request for this reason.

  • You have the right to have us correct any inaccurate personal data about you.
  • You have the right to formulate specific and general post-mortem directives concerning the updating, retention, deletion and communication of your data.
  • In the absence of any such directive, your heirs or relatives may contact us to:
    • to access the data processing allowing the organisation and settlement of the deceased’s estate,
    • and/or to object to the further processing of your data.

    COMMENT HOW TO EXERCISE YOUR RIGHTS ?

    • You have the right to access, rectify, delete and oppose the processing of your personal data. You can exercise these rights by contacting us by e-mail: contact@sanosa.ch
    • You have the right to file a complaint about our use of your data.

    Please inform us of your intention first so that we can address your concerns. If we are unable to do so, you can submit a complaint to the competent data protection authority in the country where you live.

    In France: competence of the Commission Nationale de l’Informatique et des Libertés (CNIL)
    To contact the CNIL :https://www.cnil.fr/en/contact-us
    To file a complaint : https://www.cnil.fr/fr/plaintes

    For other European countries: here is the link to find the contact details of the protection authority in your country:
    https://ec.europa.eu/justice/data-protection-authorities

    In the United Kingdom: competence of the Information Commissioner’s Office (ICO)
    https://ico.org.uk/make-a-complaint/

     

    WHERE DO WE STORE DATA?

    The personal data we collect is processed at our offices in Geneva and at processing facilities operated by the third parties identified in the paragraph below entitled “Third parties who process your data”.
    By submitting your personal data, you consent to such transfer, storage or processing by us.

    WHO ARE THE RECIPIENTS OF YOUR DATA?

    • Our employees;
    • Third parties to whom we transfer your data, as described in the paragraph below “Who do we transfer your data to ?”

    These persons and entities shall use the personal data transferred to them confidentially and only for the purposes for which it was transferred.

      WHO DO WE TRANSFER YOUR DATA TO ?

      Your data is only transferred or shared where strictly necessary and in accordance with the safeguards and good practices detailed in this Privacy Policy.
      Here are details of the data we collect or share with our chosen third parties:

      CATEGORIES
      INFRASTRUCTURE
      CONTRACT MANAGEMENT
      CATEGORIES OF RECIPIENTS
      Host of our website: Infomaniak
      Subcontractors & partners with whom we work to provide certain services
      DATA COLLECTED OR SHARED
      • contact data • identification data
      • contact data
      PLACE OF TRANSFER
      Switzerland
      Switzerland, Spain, France, Monaco, Portugal, Gibraltar

      DATE OF PUBLICATION: January 2023

      We reserve the right to change this privacy policy at any time. Changes will be effective when posted on our Site.

      COOKIE POLICY

      WHAT COOKIES DO WE USE?

      Strictly necessary cookies

      These are absolutely necessary for the proper functioning of our Site. This category includes only those cookies that provide the basic functionality and security features of the Site. These cookies do not identify you personally and do not store any personal information.

      Functionality cookies
      These cookies allow our Site to:

      • remember the choices you have made (for example, the language you have chosen or the region where you are located) and provide more precise and personal features;
      • to adapt the presentation of our Site to the display preferences of your terminal (display resolution, operating system used, etc.) when you visit our Site.
        These cookies cannot track your browsing activity on other sites.

      Analytical performance cookies

      These cookies are used specifically to collect data on how visitors use our Site, which pages of the Site are most visited or whether they receive error messages on certain pages.

      These cookies :

      • only monitor the performance of the Site when you interact with us;
      • do not collect any identifiable information, which means that all data collected is anonymous and used only to improve the functionality of our Site.

      HOW TO EXERCISE YOUR CHOICES REGARDING COOKIES ?

      In accordance with the regulations, we collect your prior consent to the deposit of cookies, except for “essential” cookies and certain audience measurement cookies which are exempt from consent.

      You can change your cookie preferences at any time by the following means:

      • Setting cookies with the tool we offer
        You are informed of the collection of data from your first connection to www.sanosa.ch via the information banner relating to cookies.
        In order to comply with the regulations, we use a tool that allows you to configure the deposit of cookies when you connect to our site.
      • Browser settings
        The configuration of each browser is different. It is generally described in the help menu of your browser. We therefore invite you to read it. This will enable you to find out how to modify your wishes with regard to cookies.

      Internet Explorer™
      Support Microsoft/Internet Explorer

      Microsoft Edge
      Support Microsoft/edge

      Safari™
      Support Apple

      Chrome™
      Support Google/Chrome

      Firefox™
      Support Mozilla

      Opera
      Support Opera

      Warning: Any settings you may make on your browser software concerning the acceptance or refusal of cookies may modify your internet browsing and your conditions of access to certain services requiring the use of these same cookies. If you choose to refuse the recording of cookies in your terminal or if you delete those that are recorded there, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

      • Setting up your mobile phone
        You have the possibility to control the deposit of cookies directly from your phone:

      IOS
      Support Apple

      Chrome™
      Android : Support Chrome/Android
      Iphone & Ipad : Support Chrome/iOS